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Supervisor - Quality Assurance in Hunt Valley, MD at The Amynta Group

Date Posted: 7/26/2018

Job Snapshot

Job Description

PDP Group, a division of the Amynta Group is searching for a Supervisor - Quality Control at our Hunt Valley location.  Hours are Mon - Fri 8:30am to 5pm.

Summary:  Supervise technicians responsible for reviewing the quality of work from various teams at PDP.  Ensure technicians are properly reviewing the processes and recording results daily.  Review the checkpoints reviewed for each team to ensure all necessary criteria is checked.  Suggest changes to the process as client and state changes are occur.  Address staff concerns in a prompt and courteous manner. 


Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Ÿ  Develop, motivate, and maintain staff

Ÿ  Ensure accuracy of winstar daily and weekly for proper payroll to staff

Ÿ  Counsel staff both positively and negatively and maintain accurate documentation in personnel records

Ÿ  Ensure staff are following company policy and procedures

Ÿ  Interview potential new hires as required

Ÿ  Continuously evaluate the methods and procedures to maximize cost efficiency and effectiveness

Ÿ  Monitor team to ensure they are accurately capturing quality results.

Ÿ  Execute performance appraisals in a timely manner and in accordance with company guidelines

Ÿ  Communicate with manager in situations that require attention regarding staff, clients, customers, vendors, or systems

Ÿ  Present a positive image to staff, customers, and other professionals at all times

Ÿ  Responsible for internal and external reporting requirements for quality

Ÿ  Responsible for ensuring all departments are reviewed for quality each day

Ÿ  Responsible for working with other supervisors when trends with errors are observed

Ÿ  Be fluent in the different departments and understand requirements of systems

Ÿ  Maintain professional attitude and communication towards staff, customers and clients.

Ÿ  Stay up to date on client and PDP expectations for proper customer service

Ÿ  Ensure all training courses for the client or PDP within the timeframe provided both for your team and yourself

Ÿ  Review and communicate grossly mishandled accounts to Department Supervisor and Manager immediately

Ÿ  Advice Manager of any issues or situations they are aware of, that may cause harm to PDP, client or team.

Job Requirements


High school diploma or general education degree (GED); College Degree preferred. One to three years related experience and/or training; or equivalent combination of education and experience. General knowledge of title and insurance processes preferred.


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