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Service Delivery Associate in Bedford, TX at The Amynta Group

Date Posted: 11/4/2018

Job Snapshot

Job Description

The Service Delivery Associate will be responsible for service delivery within their assigned region.  This individual must have a successful track record of working with cross functional teams and supporting external vendors (service providers). The Service Network Advisor 1 is responsible for ensuring blanket service coverage across Warrantech’s many product offerings.  He/she must be highly adaptable and able to work in a high-paced, ever changing work environment. 

Job Requirements

•         Resolve Service Center Finds/Voids.  Perform system updates to ensure complete service coverage by industry, product, brand, OEM authorization, zip code and program. 

•         Establish and maintain effective business relationships with service providers within a region.

•         Meet or exceed team goals:

o    Queue turn – time

o    SC Find/Void reduction

o    Buyout reductions

o    Severity

•         Identify process improvements that enable better communication and direction with internal and external partners.

•         Take ownership of issues and/or escalations.

•         Become a subject matter expert with ServicePower

•         Other duties as assigned.

Knowledge/Skill Requirements:

•         Minimum 5 years of related industry experience.

•         Excellent communication and organizational skills.  Should be self-starter and proactive. 

•         Technically proficient with all Microsoft Office Applications

•         Excellent verbal and written communication skills.

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