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Customer Service Representative - Part Time in Rocklin, CA at The Amynta Group

Date Posted: 1/3/2019

Job Snapshot

Job Description

Customer Service Representative

BTIS Corporation, a division of The Amynta Group, is currently seeking experienced Customer Service Representatives for its Rocklin, CA location. Customer Service Representatives will be responsible for providing support to Brokers and Agents in accordance with departmental objectives and procedures while providing clients with the highest service satisfaction. The CSRs provide information to potential new and existing customers who have questions regarding policies, inspections, endorsements, certificates of insurance as well as additional insured endorsements, cancellations and reinstatements. CSRs are responsible for renewal bind logging and/or renewal letters and invoice validation.

Essential Roles and Responsibilities:

  • Responsibilities include responding to broker requests for loss runs and communicating with inspection companies.
  • Provide support for a variety of administrative tasks such as copying, scanning and archiving as well as file maintenance. This is an administrative position with heavy data entry required; must have comprehensive knowledge of computer operations, including software and web-based programs.
  • This position takes heavy call volume on the phone queue and is expected to meet or exceed customer service goals for call handling. 
  • Able to work 5PM-9PM

Job Requirements

What we are looking for…….

  • High school diploma or GED equivalent
  • Excellent communication skills verbal and nonverbal
  • Schedule Flexibility
  • Tech savvy- comfortable working with the latest tech

Even Better….

  • Some College
  • Insurance experience
  • Professional telephone etiquette and excellent oral and written communication skills
  • Detail oriented with the ability to multi-task and follow procedures
  • Background that supports consistent employment and job stability


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