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Customer Service Rep- Extended Protection Customers/Dealers in Bedford, TX at The Amynta Group

Date Posted: 10/19/2018

Job Snapshot

Job Description

Warrantech Corporation, a division of The Amynta Group, is currently seeking experienced Customer Service Representatives for GM Dept for its Bedford, TX call center location. Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center.

o   Assist GM Extended Protection customers/dealers and GM field team by providing the highest level of service

o   Communicate with automotive service providers regarding customer issues, warranty terms and conditions, and status of repair

o   Research, respond and resolve customer issues in a timely fashion

o   Retrieve information from our systems (based on customer inquiry) and present constructively

o   Provide prompt and efficient follow up

o   Handle Warranty Cancellations

o   Research Claims that are denied

o   Verify Customer eligibility

o   Contract Repair facilities

o   Problem solving

o   Flexible work hour and Saturday's is a requirement.

Job Requirements

  • At least 1 year call center experience preferred
  • High school diploma or equivalent
  • Some college preferred
  • At least 1 year of call center experience preferred
  • General knowledge of automotive parts/issues
  • Proficient computer skills and data entry
  • Insurance and or Warranty experience preferred
  • Professional telephone etiquette and excellent oral and written communication skills
  • Ability to pass call center proficiency assessment with a score of 80% or better
  • Detail oriented with the ability to multi-task and follow procedures
  • Proficient in Windows based programs with superb navigational skills
  • Background that supports consistent employment and job stability
  • Candidates must possess excellent customer service skills to handle incoming calls in a fast paced environment

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