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Customer Service Rep - Auto Department in Bedford, TX at The Amynta Group

Date Posted: 7/24/2018

Job Snapshot

Job Description


Warrantech Corporation, a division of The Amynta Group, is currently seeking experienced Bilingual and Non-bilingual Customer Service Representative for its Bedford, TX call center location. Customer Service Representative will be responsible for handling all incoming calls to our auto warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.


 


The ideal candidate must be able to:



•         Assist customers by providing the highest level of service when submitting claims against their auto warranty



•         Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types



•         Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions



•         Maintain a continual working knowledge of our client’s products, services and promotions



•         Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues



•         Ability to solve problems and deal with a  variety of complex situations where limited standardization exists



•         Research, respond and resolve customer issues in a timely fashion



•         Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner



•         Document all customer information, communications and sales in system



•         Be available to work any shift in a 24/7 call center that is offering great compensation



We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us.  If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you!



This is an entry-level Customer Service Representative position in our Contact Center.



Duties will include the following:



•         Handling our customers’ first report of claims



•         Taking status calls on claims



•         Answering general questions regarding payment disputes, complex situations, and extended warranty claims

Job Requirements



•         High school diploma or GED equivalent



•         Some college preferred



•         One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred



•         Understanding of financial inquires        



•         Should have a knowledge and strong understanding of call center metrics



•         Complete all Center Assessments with a score of 80% or higher



•         Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills



•         Ability to operate dual screens with the ability to multi-task and follow procedures



•         Insurance and/or Warranty experience preferred but not required



•         Mastery of the English language, both written and verbal



•         Ability to think independently and make decisions



•         Professional telephone etiquette and excellent oral and written communication skills



•         Background that supports consistent employment and job stability



•         Willingness to learn and a passion for helping people



•         Strong attention to detail, dependability and follow through



•         Flexibility to adapt to changes in a growing organization



•         Self-motivated, positive attitude, and a love for hard work



•         Background and/or drug test may be required



Benefits:



•         Great compensation



•         We offer a truly comprehensive, competitive and affordable benefits package



•         PTO (Paid Time Off)



•         401k


This is an extremely important position as you will be working directly with our customers, representing our partner’s brands, where customers expect to discuss their claim with someone who will not only handle it knowledgably, effectively, and efficiently; but also someone who is genuine and makes the customer feel at ease at the conclusion of the call.



Qualified candidates will be contacted by a member of our Human Resources Department for further consideration.

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