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Bilingual Customer Service Representative in Bedford, TX at The Amynta Group

Date Posted: 1/3/2019

Job Snapshot

Job Description

POSITION SUMMARY

The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our warranty call center. The Customer Service Representative is responsible for assisting callers regarding the company’s warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer markets. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions.

  • Handles our customers’ first report of claims

  • Maintains a continual working knowledge of our client’s products, services and promotions.

  • Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.

  • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.

  • Researches, responds to and resolves customer issues in a timely fashion.

  • Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.

  • Documents all customer information, communications and sales in CRM system.

Job Requirements

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

  • 2+ year’s minimum office experience (Preferred)

  • Bilingual (English & Spanish)

  • High School Diploma or GED (Required)

  • Working knowledge of Microsoft Office (Preferred) MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Mastery of the English language, both written and verbal.

  • Strong attention to detail, is dependable and follows through.

  • Ability to read and interpret information.

  • High level of maturity to handle sensitive and confidential situations.

  • Mastery of the English and Spanish language, both written and verbal.

  • Strong attention to detail, is dependable and follows through.

  • Ability to read and interpret information.

  • High level of maturity to handle sensitive and confidential situations.

  • Strong work ethic and excellent time management skills.

  • Strong interpersonal skills and ability to work well with people throughout the organization.

  • Willingness to maintain a professional appearance and provide a positive company image.

  • Willingness to work non-traditional shifts which meet the needs of the team and company.

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