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Account Resolution Tech - Release in Cockeysville, MD at The Amynta Group

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    10909 McCormick Road
    Cockeysville, MD
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/22/2018

Job Description

PDP Group is searching for an Account Resolution Tech - Release in their Hunt Valley office.  Hours are from M - F 9am - 5:30pm. 



Summary:  Processes requests for release documents received via email, phone, client transmissions.    Responds to inquiries related to those requests.     Must be proficient in all job responsibilities of Retail and Lease Release Tech, and be able to respond accurately and professionally to calls and emails that pertain to release requests.



Essential Duties and Responsibilities include the following.  Other duties may be assigned. 


Ÿ  Ability to listen and respond appropriately and professionally to calls regarding release issues, corrections to titles, added documents required, etc.


Ÿ  Ability to interact appropriately with client contacts, auto dealers, and auto auctions to resolve questions or customer service issues. 


Ÿ  Produce letters from Word and PDP’s Title Admin system, and understand the restrictions imposed by client for these requests.


Ÿ  Request duplicate titles, and understand the restrictions imposed by client for these requests. 


Ÿ  Ship released documents to appropriate locations.


Ÿ  Research document location in Title Admin system to determine if pull requests are warranted.

Job Requirements

Education/Experience:


High school diploma or general education degree (GED)Experience with vehicle titles, DMV’s or auto dealers preferred.  Accurate keyboarding skills.